Shipping Policy | CeraVe Skincare

1. Order Processing Time

• Standard processing: 1–3 business days (Mon–Fri, excluding weekends, public holidays and major sale seasons like Black Friday)
• Peak season notice: During high-volume promotions, processing may extend up to 5 business days. We will send email updates to notify you of any delays.
• No same-day dispatch for orders placed after 3 PM local time.
  
  
  Once your parcel ships, you will receive a shipping confirmation email with a unique tracking number.

2. Shipping Options & Delivery Timeline

Domestic Shipping (United States)

International Shipping

• Estimated delivery: 7–18 business days, subject to local customs clearance speed
• Flat international shipping rate: $14.99
• Free international shipping available for orders over $120

3. Customs, Duties & Import Taxes

• For all international orders, customers are fully responsible for any import duties, VAT, customs fees or local tax charges required by your country upon arrival.
• We cannot pre-pay or cover customs taxes; fees are collected by your local courier at delivery.
• Customs inspection may cause unexpected delivery delays beyond our control. We do not issue compensation for customs hold-ups.

4. Order Tracking

1. After dispatch, check your registered email for tracking links.
2. Track real-time parcel status via our website tracking page or 17TRACK.
3. If your tracking number shows no updates for over 7 days, contact our support email: ceraveshop@gmail.com with your order number for assistance.

5. Damaged, Lost or Missing Packages

Damaged Cosmetic/Skincare Goods

1. Contact us within 48 hours of delivery
2. Provide your order number + clear photos of the damaged packaging and items
3. We offer free re-delivery or full refund for defective parcels at our cost

Lost / Stolen Packages

• Marked as delivered but not received: File a claim with us within 7 days of delivery confirmation. We will coordinate with couriers to investigate.
• Confirmed lost in transit: We will resend your skincare order free of charge or process a full refund as your preference.

6. Shipping Restrictions

• We cannot ship skincare liquids, creams and ointments to restricted territories due to international liquid transport regulations.
• P.O. Boxes, military APO/FPO addresses are supported only via standard ground shipping (no expedited options).
• Hazardous shipping bans: Some countries restrict cosmetic shipments; we reserve the right to cancel orders that fail carrier safety checks.

7. Delivery Address Modifications

• Address changes are only permitted before your order is dispatched.
• Once shipped, we cannot adjust delivery addresses. Incorrect addresses entered at checkout leading to return or loss will be the customer’s responsibility for re-shipping fees.

8. Return Shipping Rules

• Defective, wrong or damaged items: We cover all return shipping costs
• Voluntary returns (change of mind, unsuitable skin type): Customer bears return shipping fees
• Hygiene reminder: Opened, used skincare products cannot be returned unless damaged on arrival, per beauty industry hygiene standards.

Support Contact for Shipping Issues